You’ll be told how to get your house ready for our fitters’ arrival, discover what goes on during the installation and gain details of the aftercare you receive.
Knowing the ins and outs of an installation will put you at ease and alleviate any stress you’re feeling about it.
Whether you’ve been a customer of Clearview’s before or this is your first experience with us, our home installation guide is a must-read and will put you firmly in the know ahead of the big day.
Prior to the Installation: The Planning
A bit of planning goes a long way towards making everything go without a hitch. A starting point will be an initial site survey at your house. This is essential for a seamless installation.
Further down the line, the full survey is carried out, involving lots of measuring, pinpointing any sticking points and ensuring the work is good to go.
At this point, we’ll know if planning permission or building regulations approval needs obtaining. In the event that it does, Clearview will tell you how to get it organised and assist accordingly.
If your project requires planning permission or building regulations approval, don’t worry! We’ll guide you through what’s needed and ensure all necessary approvals are in place.
Your installation timeline will be dependent on what’s being installed, whether it be windows, doors or a living space and our order books, and it will be indicated to you early in our discussions so you know how long things will take.
Why an Initial Site Survey is Done
We hold off providing a quote until we have carried out an initial site survey as it helps us ascertain what the installation will need to entail, get some rough measurements, and gather specific info about the house. It’s then possible to give you an accurate door fitting cost, window fitting cost or conservatory fitting cost, avoiding you being kept in the dark about how much you’ll have to pay.
The Full Survey
Shortly after you’ve ordered, a date will be arranged for a full survey. That’s when precise measurements will be recorded by our surveying team and they’ll do the relevant site checks.
Whilst the measuring is taking place, the surveyor will keep an eye out for any challenges to overcome, such as site accessibility or compilations that may impact construction so that nothing gets in the way of us getting the job done properly.
Securing Required Approvals
Certain home enhancements are subject to planning permission or building regulations approval. Nobody likes red tape, but rules must be adhered to and we’ll always offer a helping hand.
Clearview knows the guidelines extensively and can manage the organising of documentation. Being compliant is crucial and will prevent you upsetting your local authority.
Ultimately though, it is your responsibility to abide by planning and building laws – we can only advise as much as possible. If it means sorting Planning Permissions, Building Regulations, Build Over Agreements, Management Company Approvals, Party Wall Act Agreements etc. don’t ignore it.
During the Project: What to Know
We’ll turn up at the designated time, importantly, and conduct the work with efficiency. Each fitter will inform you of who they are and do some last-minute checks to ensure that things can proceed.
Keeping everyone safe is of utmost priority to us and we ask that pets and young children do not occupy the work zone.
Surfaces will be covered in dust sheets so that they don’t get dirty and you can leave it to us to tidy up prior to our departure – keep your hoover in the cupboard!
Starting Checks and Intros
We employ the friendliest staff, who will be polite and treat your home like it were their own. A thorough explanation of how the project will progress will be given to you before work gets underway.
They will look over the product/s to check if everything is okay in case of any issues that could interfere with completion of the assignment.
Stages of Installation & Safety Practices
Clearview likes to keep installations uncomplicated and stress-free for its customers. Don’t worry about furniture or window sills gathering dust as we will put sheets down on them prior to commencing. Mess will be kept to a minimum and any that does accumulate will be cleaned before we exit.
We follow safety rules by the book, including our request that pets and young children do not have a presence where we’re working. More details about our safety practices will be communicated when you come to finalise an order.
Customer Assistance and Input
Tons of planning goes into our installations, but a fitter may want to ask you some questions or ratify specific details.
You won’t be pestered, we assure you of that, it’s just often useful to have a customer around to clarify anything that might need unravelling.
Get straight in contact with the Project Manager if you want updates or have questions. They are there for that specific reason and to ensure you enjoy the best possible experience.
Fulfilment and Continuous Support
Once the installation is all wrapped up, we take a series of steps to make sure you’re content with what we’ve done. A walkthrough occurs so that you get familiar with your new addition/s and can alert us to any worries you’d like addressing.
Our guarantee will be handed to you and product care advice issued, with a demonstration of how to operate the product/s. Any old window and doors will be removed and recycled.
Support is always there for you as you are entitled to free aftercare for the duration of the guarantee, so never hesitate to get in touch if you need to.
The Final Reveal
A fitter will invite you to have a walkthrough before you’re left alone to enjoy your home upgrade, giving you an opportunity to review what’s been done.
We want everything to be right for you and for you to be totally satisfied. If it’s not, adjustments will be made until you are – it’s all part of the service.
Guarantee Presentation & Documents
Finalisation of your payment will be when you take receipt of our 20-year guarantee and also receive a Care & Maintenance guide.
Long-term cover is the least you deserve for your investment and the Care & Maintenance guide offers helpful advice on how to look after your enhancement.
Reliable Aftercare & Customer Feedback
Make a call to our service engineer department if you need any kind of aftercare and they will seek to promptly resolve any problems or offer necessary support.
Let us know how we did post-installation as your feedback is hugely important for our learnings. We’d massively appreciate a review submission via Trustpilot or on our socials.
Product Recycling
As a sustainable company, Clearview will recycle your old windows and doors in the relevant manner.
We try to keep waste to a minimum and have an eco-friendly ethos when performing home upgrades.
Frequently asked questions
How long will the installation take?
That will very much depend on what product type you choose to have fitted. A conservatory can take roughly around 8 weeks to complete if it is subject to planning permission and building regulations. Upon completion of the base, there could be a 4-week pause until any framework is started to allow it to dry and for manufacturing purposes. The construction and fitting of the structure can take between 7-14 days.
It’s a quicker process for window and door fittings, but the quality remains the same. Usually, we can install 4-5 windows into brickwork within a day, but it may take longer if render is needed or we experience any problems. Sliding sash windows entailing box sash removals normally takes a day to organise a couple of windows. Half a day should suffice for a residential door, with a bi-folding door ordinarily finished in a full day. No project is ever the same, so timescales can differ from job to job.
Will I need to be present during the fitting?
You’re not obliged to be at home whilst we’re working, but it’s useful if you are around in case we have any questions or need clarification. When performing a conservatory installation, power, water and welfare facility access will be needed. Before your installation gets underway, we will have a chat and discuss it all and plan a schedule that suits you.
What pre-installation preparation should I do?
It would be helpful if you could ensure there is somewhere suitable for us to park our van and we’d also recommend informing your neighbours about the installation. Please keep the work area clear for us, removing anything fragile as well as any curtains and blinds that could get in the way or become dirty. Cables and doorbells may also need relocating if posing a hindrance. Let us know if parking is restricted or if a permit will have to be arranged.
What level of aftercare will I get?
You can put a call into our aftercare team for the duration of the 20-year guarantee. They will efficiently deal with your request, committed to delivering outstanding customer service. If a lock isn’t functioning correctly or one of our doors is sticking etc., log the problem with us immediately so that we can get a service engineer out quickly to take a look.
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